Shipping Policy
This policy is designed to ensure you are clearly aware of our shipping policies and procedures. By ordering from this store you agree to the policies set out below. At Shade Haven we are committed to offering a smooth and exceptional shopping experience to all our customers across Australia.
Shipping costs
Free standard shipping on all orders. No shipping fee is applied when you place your order. No hidden costs: all charges related to your order, including taxes and shipping, are clearly shown before you confirm payment.
Service area
Our delivery services are available across Australia.
Estimated delivery time
- Order cut-off time: weekdays 3:00pm (AEST)
- Processing before dispatch: 1–2 business days
- Transit after dispatch: 4–8 business days
- Total delivery: 5–10 business days
Delivery times may be extended in case of force majeure or exceptional circumstances such as carrier strikes or extreme weather. If you are unsure about delivery to your region, contact us at contact@shadehaven.com. Once your order is dispatched you will receive a confirmation email with tracking information.