Frequently Asked Questions
Below are answers to the most common questions. For any other request, contact us at contact@shadehaven.com.
Payment
Which payment methods do you accept?
You can pay by card (Visa, Mastercard, American Express) plus Apple Pay, Google Pay and Shop Pay. All payments are secure.
Is my payment secure?
Yes. Transactions on the Site are encrypted (SSL/TLS) and processed by certified payment gateways. Your banking details are never stored on our servers.
Delivery
Where do you deliver and in what time?
We deliver across Australia. Allow 5–10 business days. You receive tracking by email once dispatched.
Is delivery free?
Yes, standard shipping is free on all orders across Australia.
Returns & refunds
Can I return a product?
Yes, you have 30 days after receipt to return your product. The product must be in its original packaging and in new condition. Contact us at contact@shadehaven.com for return instructions.
How long does a refund take?
Once the returned product is received and checked, the refund is issued within 5–10 business days to the original payment method.
Warranty / quality
Do my rights as a consumer apply?
Yes. Your rights under the Australian Consumer Law are fully protected and are not affected by any of our policies.