Privacy Policy

Please read this privacy policy carefully before using our Site or providing any personal information.

Modifications

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date and take any other action required by applicable law.

What we collect & how we use it

To provide our Services we collect personal information about you from various sources. The information we collect and use depends on how you interact with us. We may use the information we collect to communicate with you, provide or improve our Services, comply with any applicable legal obligation, enforce our terms of service, and protect the Service and our rights.

Types of personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site. This may include contact details (name, email, phone, shipping address), order information, and payment details (processed securely by our payment provider—we do not store card numbers).

Order information & platform data

We use Shopify to power our online store. When you place an order we collect order, billing, shipping and payment information, which is processed in accordance with Shopify’s privacy practices. We collect device and browser information (IP address, browser type, operating system) for security and analytics purposes.

How we share information

We share information with trusted service providers who help us operate the Site and deliver orders (payment gateways, shipping carriers, analytics and marketing platforms such as Google Analytics and email marketing). We do not sell your personal information.

Cookies & advertising

We and our partners use cookies and similar technologies to store preferences, understand site usage, and provide relevant advertising. You can manage cookies through your browser settings.

Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal information, and the right to object to certain processing. To exercise any of these rights, contact us at contact@shadehaven.com.